PRIVACY POLICY
Who we are
This policy explains how Evolved Interiors LLC dba The Buffers (“The Buffers,” “we,” “us”) collects and uses information when you visit getthebuffers.com, use our customer portal at portal.getthebuffers.com, text or call us, or book a repair. Questions: Evolved Interiors LLC dba The Buffers · Dallas–Fort Worth, Texas · (972) 778-6845 · info@getthebuffers.com.
What we collect
- Contact details: your name, company or property name, role, email, and phone number.
- Property and job details: addresses, unit numbers, access instructions, photos of the countertops you send us, before-and-after photos we take, and notes about each repair.
- Messages: texts, emails and portal messages between you and us.
- Billing details: invoices, billing contacts, PO numbers and payment status. Card and bank payments are handled by our payment processor (Stripe); we don’t see or store your full card or bank account numbers.
- Website and portal data: basic technical information such as browser type, pages viewed and approximate location, collected by our website and hosting providers, and sign-in information for your portal account.
How we use it
- To price, schedule, perform and follow up on your repairs.
- To send updates about your requests: prices, confirmations, arrival texts, invoices and receipts.
- To answer your questions and keep a record of the work we did.
- To run, secure and improve our website and portal.
- To meet legal, tax and accounting obligations.
Text messages
When you give us your mobile number through a form, the portal, or by texting us, you agree that we may text and call you about your requests and repairs. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to texts isn’t a condition of buying anything.
We do not sell, rent or share your mobile number or text-message consent with third parties or affiliates for their marketing.
Who we share it with
We don’t sell your personal information. We share it only with service providers who help us run the business, and only what they need: website hosting, our portal’s cloud hosting and database, our texting and phone service, email, and payment processing. We may also share information if the law requires it, to protect our rights or safety, or as part of a sale or transfer of the business. For property customers, we share job details (like unit numbers and photos) with the people on your company’s account.
Photos
We keep repair photos with your job so you have a record. We may show photos of a countertop itself to display our work, never unit numbers, addresses or people. Ask us and we won’t use yours.
How long we keep it
We keep job, photo and billing records for as long as your account is active and as needed for tax, accounting and warranty purposes. You can ask us to delete information we no longer need to keep.
Your choices
- Opt out of texts by replying STOP.
- Ask to see, correct or delete your information by emailing info@getthebuffers.com.
- Update your contact details in the portal any time.
Security
We use reasonable safeguards, including encrypted connections and access controls on the portal. No system is 100% secure, so please keep your password private.
Children
Our services are for adults managing homes and properties. We don’t knowingly collect information from children under 13.
Changes
If we update this policy, we post the new version here with a new date.